what is crm?
A Customer Relationship Management (CRM) system helps manage customer data. It supports sales management, delivers actionable insights, integrates with social media and facilitates team communication. Cloud-based CRM systems offer complete mobility and access to an ecosystem of bespoke apps.
CRM system helps you become better organized, provide continuity for your data, and help with tracking customer relationships. Far too often businesses without a CRM run a greater risk of a salesperson taking customers with them when they leave. While a CRM system can’t guarantee customers will stay, a CRM system certainly mitigates this concern.